The Swiss-Belinn hotel has earned a reputation of being a three star hotel which punches well beyond its weight. Its well renowned for its customer service where most guests put this as the hotels most endearing asset. The rooftop pool and the food has also come in for high praise from many travellers.
I would agree in most part with the overwhelming positive comments placed on Trip Advisor about this establishment. The following issues I would raise as concerns which the hotel could improve upon, and which is why I would give a rating of 3 out of 5, an above average score.
The food is tasty, however, if you are on full board and selecting from the limited a la carte menu for two weeks it becomes repetitive. I would suggest to travellers to go B&B or least half board and utilise the various eateries that the area has to offer. You will taste the genuine cuisine of Bali and Indonesia, which is hot and very spicy. The hotel's menu caters very much for the western palate and not particularly adventurous which is a shame. I would love the hotel to do more food which represents more of the flavour f the island. You can consume burger and fries anywhere.
I would agree that the customer service is good. However, to make it exemplary I would make sure that the English of most of the employees could be dramatically improved. There were several instances where there were miscommunication from myself and the staff which detracted from my enjoyment of my stay. But saying that I realise that the staff do their level best to provide a good service, which overall I received.
The infinity pool on the rooftop is great and distinguish it from other hotels in the area. However, I can imagine in the high season that it would be extremely busy. Thankfully, for me it was not highly used especially in the morning. You could swim in peace comfortably.
The room were small but cosy and modern with a balcony. I was on the fifth floor with great views of Legion. It had everything I needed for my stay. The flat screen TV showed the main channels including the BBC. It even had a DVD which was a bonus. The room was cleaned daily and towels changed as frequently.
Again the gym was petite with three apparatus only and some free weights. It was perfectly adequate for me as it seemed only very few guests used the facility when I was there.
If money was not an object there are better hotels in the region. But the Swiss-Belinn is the best by far if you are on a budget. It delivers much more than you expect for a modest price. For all its minor faults I would undoubtedly recommend this establishment to all and sundry.
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